‘Ttoganjip’ has apologized regarding the sales controversy related to ‘Ttosaljip’.
On the 20th, the YouTube channel ‘Studio Handmade’ posted a notice titled ‘Notice Regarding TS Shampoo X Ttosaljip Planning Exhibition’.
The production team stated, “We sincerely apologize to our subscribers who trusted and visited Ttosaljip regarding this TS Shampoo planning exhibition,” and added, “The products currently on sale have about 14 months of usage left, and after several reviews with the brand, we have confirmed that there are no usage issues with the product itself.”
Previously, in the 82nd episode of ‘Ttoganjip’ aired on the 8th, TS Shampoo was introduced as part of ‘Ttosaljip’. ‘Ttosaljip’ is a corner within ‘Ttoganjip’ that collaborates with the brand to offer products at a lower price.
At that time, the sale of TS Shampoo was limited to 10 sets per person. However, upon confirmation, it was found that the usage deadline for the shampoo was 1 year and 4 months, raising concerns that consumers would not be able to use all 10 sets before the expiration date. This led to complaints from buyers and sparked controversy.
In response, the production team stated, “However, setting the maximum purchase quantity (10 sets) compared to the remaining usage period was a sales method that did not sufficiently consider the usage conditions of the buyers, and we deeply apologize for not accurately confirming the manufacturing date of the product with TS Shampoo,” and explained, “To prevent a recurrence of this issue, we will thoroughly inspect to ensure that only products manufactured within one year from the start of sales will be sold at ‘Ttosaljip’.”
They also announced that they would cover the full return costs for buyers. They stated, “We will continue to conduct thorough inspections to ensure that we do not undermine our customers' trust and will only introduce products that can be purchased with confidence. We sincerely apologize once again for the inconvenience caused.”
‘Ttoganjip’, which started in April 2022, is a content series where broadcaster Pungja explores restaurants. Recently, the program has come under scrutiny due to various controversies.
In the Anyang episode, it was revealed that the recommender and the restaurant owner were family, leading to the deletion of that video. Additionally, a travel YouTuber who visited a restaurant introduced in the Yeosu episode exposed that they received unfriendly treatment from the owner, causing further controversy. Ultimately, Pungja met with the victims directly to calm the situation. The restaurant also posted a handwritten apology to conclude the matter.
[Ji Seung-hoon, Star Today Reporter]
