The band DAY6's agency JYP Entertainment has apologized for the controversy surrounding the identity verification procedure at the fan meeting.
On the 21st, JYP Entertainment stated through their official SNS account, “We sincerely apologize to the audience who experienced inconvenience and damage due to the identity verification procedure at the DAY6 fan meeting performance.”
They added, “We have confirmed the excessive demands and collection of personal information raised during the performance,” and acknowledged that “in the process of entrusting the management of entry to an operating company, unnecessary personal information was additionally requested or the personal information of the audience was collected and shared for additional verification of prepared documents, causing inconvenience to the audience.”
In particular, JYP Entertainment stated that the identity verification procedure implemented during the performance was intended to distinguish between actual viewers and those illegally selling tickets through dishonest means to protect the audience, and apologized for “not being able to demonstrate flexible responses and management responsibility in this matter.”
They continued, “We promise ticket refund compensation to the audience who could not enter the performance due to the excessive identity verification procedure, and we will provide detailed information about the compensation process in a follow-up notice.”
Previously, claims were raised on online communities and SNS that some staff excessively demanded identity verification during the DAY6 fan meeting held from the 18th to the 20th, causing controversy.
Below is the full statement from JYP Entertainment.
Hello. This is JYP Entertainment.
First of all, we sincerely apologize to the audience who experienced inconvenience and damage due to the identity verification procedure at the DAY6 4TH FANMEETING <PIER 10: All My Days> performance.
We have confirmed the excessive demands and collection of personal information raised during the performance. In the process of entrusting the management of entry to an operating company, issues arose that caused inconvenience to the audience, such as unnecessary additional requests for personal information or the collection and sharing of audience personal information for additional verification of prepared documents.
The identity verification procedure implemented during previous performances was intended to protect the audience by distinguishing between actual viewers and those illegally selling tickets through dishonest means; however, we did not demonstrate flexible responses and management responsibility in this matter. We acknowledge our responsibility in this matter and will thoroughly manage to ensure that personal information is not collected unfairly and without infringing on individual privacy. We will also confirm the facts with the operating company and promise ticket refund compensation to the audience who could not enter the performance due to the excessive identity verification procedure, and we will provide detailed information about the compensation process in a follow-up notice.
Once again, we sincerely apologize for causing significant emotional distress to the audience. We will do our best to ensure that the remaining fan meeting sessions can be enjoyed with a joyful heart.
[Kim Mi-ji, Star Today Reporter]
